Terms of service

Last Updated: December 2025

Overview

Welcome to Mataye Wellness. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully. If you do not agree with any part of these Terms, please discontinue use of our Services immediately.

1. Definitions

"Mataye," "we," "us," or "our" refers to Mataye Wellness Biotech Ltd, a UK-registered company. "Customer," "you," or "your" refers to the individual or entity accessing our Services. "Services" includes our website, online store, products, and all related features and tools.

2. Eligibility and Account Registration

By using our Services, you confirm that:

  • You are at least 18 years of age or the age of majority in your jurisdiction
  • All information provided during registration is accurate, current, and complete
  • You will maintain the security and confidentiality of your account credentials
  • You will promptly update any changes to your account information

You are solely responsible for all activity conducted through your account. Accounts are non-transferable and may not be sold, assigned, or licensed to third parties.

3. Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product colors and appearance may vary based on your device settings
  • We do not guarantee that product quality will exactly match digital representations
  • Product availability, descriptions, and specifications are subject to change without notice
  • We reserve the right to limit quantities or discontinue products at our discretion
  • Geographic restrictions may apply to certain products or services

4. Orders and Acceptance

When you place an order, you are making an offer to purchase. Your order is not confirmed until:

  • We verify and process your payment information
  • You receive an order confirmation email from us

We reserve the right to accept or decline any order for any reason, including but not limited to:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Violation of these Terms

Once an order is confirmed, cancellation requests may not be accommodated. Please review your order carefully before submission.

5. Pricing and Payment

All prices are displayed in GBP (£) and are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.

Unless otherwise stated, prices exclude:

  • VAT and other applicable taxes
  • Shipping and handling fees
  • Customs duties or import charges (for international orders)

You agree to:

  • Provide accurate and complete payment information
  • Ensure you are authorized to use the payment method provided
  • Pay all charges incurred, including applicable taxes and fees
  • Maintain current payment information in your account

We accept the following payment methods: major credit cards, debit cards, and other methods as displayed at checkout.

6. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed. We are not liable for:

  • Delays caused by shipping carriers
  • Customs processing delays
  • Events beyond our reasonable control (force majeure)

Risk of loss and title pass to you upon transfer of products to the carrier. For detailed shipping information, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy. Please review this policy before making a purchase, as certain products may not be eligible for return due to health and safety regulations.

8. Subscription Services

If you enroll in a subscription service:

  • You authorize recurring charges at the specified interval
  • Subscription pricing and terms are subject to change with advance notice
  • You may cancel your subscription at any time through your account dashboard
  • Cancellations must be made at least 48 hours before the next scheduled dispatch
  • All subscription orders are subject to our standard Returns & Refunds Policy

9. Intellectual Property Rights

All content on our Services, including but not limited to:

  • Trademarks, logos, and brand names
  • Text, graphics, images, and videos
  • Product descriptions and reviews
  • Website design and layout

...is owned by Mataye Wellness, our affiliates, or licensors and is protected by UK and international intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not:

  • Reproduce, distribute, or modify any content without written permission
  • Create derivative works based on our content
  • Use our trademarks or branding without authorization
  • Scrape, crawl, or systematically extract data from our Services

10. User Conduct and Prohibited Activities

You agree not to:

  • Use our Services for any unlawful purpose
  • Violate any applicable laws, regulations, or third-party rights
  • Transmit viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems
  • Engage in fraudulent activity or identity theft
  • Harass, threaten, or harm our employees or other users
  • Impersonate any person or entity
  • Interfere with the proper functioning of our Services
  • Collect personal information of other users without consent
  • Resell products for commercial purposes without authorization

We reserve the right to suspend or terminate your account immediately for violation of these Terms.

11. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate third-party tools. We are not responsible for:

  • The content, accuracy, or practices of third-party sites
  • Any transactions you conduct with third parties
  • Privacy policies or terms of service of third parties

Your use of third-party services is at your own risk. We recommend reviewing their terms and policies before engaging with them.

12. Relationship with Shopify

Our Services are powered by Shopify Inc. However:

  • All purchases are made directly with Mataye Wellness
  • Shopify is not responsible for any aspect of sales transactions
  • You release Shopify from any claims related to your purchases

Shopify may collect certain information about your use of our Services. Please review both our Privacy Policy and Shopify's Privacy Policy for details.

13. User Feedback and Reviews

By submitting feedback, reviews, suggestions, or other content ("Feedback"), you grant us:

  • A perpetual, worldwide, royalty-free license
  • The right to use, reproduce, modify, and distribute your Feedback
  • Permission to use Feedback for commercial purposes

You represent and warrant that:

  • You own all rights to your Feedback
  • Your Feedback does not violate any third-party rights
  • Your Feedback is accurate and lawful

We reserve the right to remove any Feedback that we deem inappropriate, offensive, or in violation of these Terms.

14. Privacy and Data Protection

Your use of our Services is governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

15. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • UNINTERRUPTED OR ERROR-FREE OPERATION

We do not guarantee that:

  • Our Services will meet your specific requirements
  • Product results will match your expectations
  • Any errors or defects will be corrected

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATAYE WELLNESS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND PARTNERS SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • DAMAGES ARISING FROM USE OR INABILITY TO USE OUR SERVICES
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR DATA

Our total liability for any claim arising from these Terms or your use of our Services shall not exceed the amount you paid for the product or service giving rise to the claim, or £100, whichever is greater.

17. Indemnification

You agree to indemnify, defend, and hold harmless Mataye Wellness and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your use of our Services
  • Your Feedback or other content you submit

18. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Labor disputes or strikes
  • Telecommunications or internet failures
  • Pandemics or public health emergencies

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

You agree to first attempt to resolve any disputes informally by contacting us at mataye.wellness@gmail.com.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date.

Material changes will be communicated via:

  • Email notification to registered users
  • Prominent notice on our website

Your continued use of our Services following any changes constitutes acceptance of the modified Terms.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid:

  • That provision shall be modified to the minimum extent necessary
  • All other provisions shall remain in full force and effect

22. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Mataye Wellness regarding use of our Services.

24. Assignment

You may not transfer or assign your rights under these Terms without our written consent. We may freely transfer or assign our rights and obligations under these Terms.

25. Contact Information

For questions regarding these Terms of Service, please contact us:

Mataye Wellness Biotech Ltd Email: mataye.wellness@gmail.com Alternative: info@mataye.com

Registered Address: 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom

Company Registration Number: